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Returns/Exchange/Cancellations

At Perfetite, we prioritise your satisfaction with our products and services. If you encounter any issues with your order, we are here to assist you. Please read our Cancellations, Returns Refunds Policy below to understand how we manage order changes, returns, and refunds.

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1. Order Cancellations

1.1 Before Dispatch:

  • Orders can be cancelled within 24 hours of being placed. To cancel an order, contact us at perfetitebypradnya@gmail.com or drop a WhatsApp message at +91 7758807155 (Mon-Sat, 11am to 7pm).

  • Refunds for cancelled orders will be processed within 7-10 business days and credited back to the original payment method.

1.2 After Dispatch:

  • Once an order is dispatched, it cannot be cancelled. You may, however, initiate a return upon receiving the item, as per our Return Policy.

 

2. Return Policy

2.1 Eligibility for Returns: Products can be returned under the following conditions:

  • The item has fit/size issues, is defective, damaged, or not as described. In case of defect/damage, a clear image of the damaged product is mandatory.

  • Returns are requested within 7 days of delivery.

  • The item is unused, with all original tags intact and in its original packaging.

2.2 Non-Returnable Items: Certain items are not eligible for return, including:

  • Items that are not in their original state/items without the original tag intact

2.3 How to Initiate a Return:

  • You can initiate a return by writing to us at perfetitebypradnya@gmail.com along with your order number, product you want to return and reason for the return. We will verify the details and initiate the return process.

2.4 Return Shipping Costs:

  • Free return shipping. Perfetite will take care of the return shipping cost. 

 

3. Refund Policy

3.1 Refund Process:

  • Refunds will be processed within 5-7 business days of receiving and inspecting the returned item.

  • Refunds will be issued to the original payment method used during purchase.

3.2 Refund Compliance:

  • All refunds are processed in compliance with the Consumer Protection Act, 2019.

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4. Exchange Policy

  • You can initiate an exchange by writing to us at perfetitebypradnya@gmail.com along with your order number, product you want to exchange and what you want to exchange with. We will verify the details and initiate the exchange process.

  • Please note - Check the availability of the products on the website before placing an exchange request to ensure their availability.

  • Return/Exchange logistics costs will be taken care by Perfetite.

 

5. Contact Us

If you have questions or need assistance with cancellations, returns, or refunds, please contact us:

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