Refund policy

At Perfetite, we prioritize your satisfaction with our products and services. If you encounter any issues with your order, we are here to assist you. Please read our Cancellations, Returns Refunds Policy below to understand how we manage order changes, returns, and refunds.

1. Order Cancellations

1.1 Before Dispatch:

• Orders can be cancelled within 24 hours of being placed. To cancel an order, contact us at perfetitebypradnya@gmail.com or drop a WhatsApp message at +91 7758807155 (Mon-Sat, 11am to 7pm).
• Refunds for cancelled orders will be processed within 7-10 business days and credited back to the original payment method.

1.2 After Dispatch:

• Once an order is dispatched, it cannot be cancelled. You may, however, initiate a return upon receiving the item, as per our Return Policy.

2. Return Policy

2.1 Eligibility for Returns: Products can be returned under the following conditions:

• The item has fit/size issues, is defective, damaged, or not as described. In case of defect/damage, a clear image of the damaged product is mandatory.
• Returns are requested within 7 days of delivery.
• The item is unused, with all original tags intact and in its original packaging.

2.2 Non-Returnable Items: Certain items are not eligible for return, including:

• Items that are not in their original state/items without the original tag intact

2.3 How to Initiate a Return:

• You can return a product by visiting your Customer Account and requesting a return. We will review your request and accept the return only if it meets the conditions mentioned in 2.1 (above point)
  

2.4 Return Shipping Costs:

• Free return shipping. Perfetite will take care of the return shipping cost

3. Refund Policy

3.1 Refund Process:

• Refunds will be processed within 5-7 business days of receiving and inspecting the returned item.
• Refunds will be issued to the original payment method used during purchase.

3.2 Refund Compliance:

• All refunds are processed in compliance with the Consumer Protection Act, 2019.

4. Exchange Policy

• We currently process exchanges through our return system. If you wish to exchange an item, you will first need to place a return request via your order. Once your return is initiated, we can assist you with an exchange from our end. Please note that exchanges are only applicable for a size change in the same product style and color (subject to availability). After placing your return request, kindly email us at perfetitebypradnya@gmail.com with your order details and the size you would like instead, and we’ll take it forward for you.

5. Contact Us

• If you have questions or need assistance with cancellations, returns, or refunds, please contact us:

WhatsApp: +91 7758807155 (Mon-Sat, 11am to 7pm)

Email: perfetitebypradnya@gmail.com

Website: https://www.perfetite.com/